Does your audio cut out at random? Is it all your speakers at the same time? Then you might have some issues with 5ghz RF interference.
When RF interference from 5ghz routers or networks is suspected, we recommend rebooting both in a specific order to have each unit find a frequency range that is non-disruptive to the other.
Some of the problems you may be experiencing are random dropouts of all speakers and will notice the light on the SoundSend blinking red. Once the speakers start to play audio again, the light should turn solid white. Sometimes it is sporadic other times it could be consistent. Significant RF interference could also make your speakers sound like they are popping.
- Power down the Router and SoundSend
- Wait for about 5 seconds and plug SoundSend back in.
- Wait for another 10 seconds for SoundSend to find its home on the 5ghz band
- Test SoundSend with a BlueRay Player to rule out speaker/receiver issues. 5GHz wireless networks have a harder time going through walls, unlike 2.4GHz wireless networks.
- Once SoundSend is playing something, plug the router back in so it can hopefully find a channel that does not interfere with SoundSend. After you do, you can note if there is any change or interruptions.
**Note** While performing this, you may want to test whether you are experiencing dropouts without the router or network active by using a Blu-Ray Player or other non-network video source.
We hope this guide helps solve your issues and you now can continue having an enjoyable audio experience.